Information Technology Service Management System - ITSM
ISO 20000 - ITSM - Information Technology Service Management System
ISO/IEC 27001 - ISMS - Information Security Management Systems

ISO 20000

Pay Attention to the Customers

An universal standard that defines the best practices described within the IT Infrastructure Library (ITIL) framework and the requirements for an information technology service management (ITSM) system.

ITSM is focused on meeting customer expectations and delivering customer satisfaction.

ITSM - Information Technology Service Management System

ISO 20000 includes the design, transition, delivery and improvement of services that fulfill service requirements and provide value for both the customer and the service provider.

ISO 20000 is comprised of two parts: a specification for IT Service Management (ISO 20000-1) and a code of practice for service management (ISO 20000-2).

IT Infrastructure Library - ITIL

ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

  • 1. Meet Customer Requirements
  • 2. Get More Revenue and Business from New Customers
  • 3. Improve Company and Product Quality
  • 4. Increase Customer Satisfaction with your Products
  • 5. Describe, Understand, and Communicate Your Company Processes
  • 6. Develop a Professional Culture and Better Employee Morale
  • 7. Improve the Consistency of Your Operations
  • 8. Focus Management and Employees
  • 9. Improve Efficiency, Reduce Waste, and Save Money
  • 10. Achieve International Quality Recognition

Information Technology Infrastructure Library - ITIL